Shipping policy
Shipping Options & Delivery Times
Welcome to Baldenn. We are dedicated to bringing beautifully designed lighting to your home, wherever you are. Please review the details of our global shipping options below.
Our Fulfillment Model
To offer a unique and diverse collection of designer lighting, we operate on a curated fulfillment model. This means we partner directly with specialized artisans and manufacturers who ship your order from their facilities in the US, Europe, or Asia. This model allows us to offer a wider selection of high-quality products without the overhead of a traditional warehouse. We manage all logistics to ensure a smooth and insured delivery to your door.
Order Processing
- Order Handling Time: All orders are processed and dispatched within 1 to 3 business days (Monday - Friday).
- Order Cutoff Time: 5:00 PM (EST)
Shipping Methods & Costs
We offer two shipping options at checkout for your convenience:
-
Free Insured Shipping (Standard)
- Cost: Free on all orders.
-
Estimated Delivery (after processing):
- 7–21 business days
-
Priority Express Shipping
- Cost: $7.00 USD (or equivalent in local currency)
- Estimated Delivery: This option prioritizes your order's fulfillment and typically reduces the standard delivery window by an estimated 5-12 business days.
Please note: The timeframes above are estimates based on our global carrier data to ensure transparency. While many orders arrive sooner, we state the maximum range to account for customs clearance or local postal service variations.
Countries We Ship To
We are proud to serve customers in the United States, Australia, Belgium, Canada, Denmark, Germany, Ireland, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, and the United Kingdom.
Additional Information
Order Tracking
Every order comes with a tracking number. You will receive a shipping confirmation email with your tracking link as soon as your order is dispatched.
Customs, Duties, and Taxes
For orders shipped outside of the United States, your package may be subject to import duties and taxes by your local customs authority. These charges are the customer's responsibility.
Damaged Items
Due to the delicate nature of our products, please inspect your package immediately upon delivery. If you notice any damage, please take photos and contact us within 48 hours at info@baldenn.com.
Contact Information
- Email: info@baldenn.com
- Phone: +1 (407) 513-4234
- Business Address: 7345 W Sand Lake RD, STE 210 OFFICE 5288, Orlando, FL 32819, USA